Discord, the messaging service notorious for its role in leaking top-secret Pentagon documents, recently notified its users about unauthorized access to a third-party customer service agent’s support ticket queue. The company’s warning explicitly stated that the breach exposed users’ email addresses, customer service messages, and any attachments exchanged with Discord to potential third-party exposure.
Upon discovering the issue, Discord swiftly deactivated the compromised account and conducted a thorough examination of the affected device to detect any potential malware. However, the company did not disclose whether any malicious software was found during the investigation.
In response to the incident, Discord proactively engaged with its customer service partner to enhance their practices, aiming to prevent similar security breaches in the future.
While Discord assured users that the risk levels were minimal, the company advised them to exercise caution and remain vigilant against suspicious messages or activities, including fraudulent schemes and phishing attempts. Users were promptly informed about this precautionary measure through a notification letter shared on Reddit.
Initially launched in 2015 as a gaming-centric chat platform, Discord has successfully expanded its user base to encompass diverse communities and groups, amassing an impressive 150 million monthly active users. However, it is crucial to note that Discord faced penalties in France last year due to inadequate data security measures. Recently, the platform gained further attention when a 21-year-old National Guardsman named Jack Teixeira leaked classified Pentagon documents on the platform, highlighting the urgent need for robust security measures.
Story credit
Related stories:
- Hawaii Health Department Reports Data Breach in Death Registry System
- Data Breach Alert: Healthcare Provider ILS Notifies 4.2 Million Patients
- Ferrari Forced to Disclose Data Breach After Hackers Demand Ransom
- Another Uber Driver Data Breach: This Time Through a Law Firm
- T-Mobile Data Breach: Another Blow to Client Privacy
